We kindly ask you to note that once an order is placed, cancellations are generally not possible. However, Triple Wave Store reserves the right to assess and approve cancellations in special circumstances.

If a cancellation request is made after the order has been shipped or is out for delivery, shipping charges will apply. The remaining order amount will be credited back to the original payment method (that was used to make the purchase) within 7 days from the date of the return request or the return product delivery date, whichever is earlier.

We kindly ask customers to return the item using a local courier service, as we do not offer pick-up services. 

Even if your order qualifies for free shipping, please note that we still incur shipping costs. We kindly ask you to review your order carefully before finalizing it, as these costs are an essential part of our process. We appreciate your understanding and cooperation.

Replacement/Exchange:

We take great care to ensure that all items are delivered in perfect condition. However, if an item is damaged during transit, has a manufacturing defect, or if the wrong item is delivered, we will gladly replace it at no extra cost.

To request a replacement, please contact us within 24 hours of receiving the parcel and provide a 360-degree video as proof to facilitate the claim process.

We kindly ask customers to return the item using a local courier service, as we do not offer pick-up services. If the replacement item is unavailable, we will provide the best possible alternative.

Return Shipping Instructions:

When returning an item, we recommend using a reliable courier service with tracking capabilities to ensure safe delivery.

Please note that Triple Wave Store is not responsible for reimbursement or compensation for lost, stolen, or mishandled returned packages. Additionally, shipping costs are non-refundable.